Dr. Bikram Kumar Singh

Biography & Awards

A global leader in Learning and Development & author of the bestselling book: “Training Trainers How to Train!”

What Our Customers Say

Hear from our satisfied customers who have experienced the quality and value of our products and services.

Exceptional service! This company goes above and beyond to meet their customers\’ needs. I couldn’t be happier with the results.

Jordan Smith

Outstanding quality and professionalism. I\’ve been a loyal customer for years and have never been disappointed.

Taylor Johnson

Reliable and trustworthy. I highly recommend this business to anyone looking for top-notch products/services.

Casey Williams

2002

2005

2009

2011

2012

2015

2016

2023

2025

case studies

Dr. Bikram Kumar Singh has transformed customer experience at some of the largest corporates in the past 25 years!

Case Study: Convergys/Capital One Bank

Learn how Dr. Singh helped Convergys improve overall CSAT to exceed their client Capital One Bank’s expectations.

Case Study: Accenture/Hilton

learn how Dr. Singh helped Accenture meet CSATs for the first time in 5 years for their client, Hilton.

Case Study: HCL/Macy’s

Learn How Dr. Singh helped HCL improve NPS scores for its client, Macy’s, and become the global leader in NPS.

Organizational Development, Training, and Consulting Assignments over the years!

In the past 25 years, Dr. Bikram Kumar Singh has collaborated as the ‘link’ between the Training, Quality, and Operations Functions to foster cutting-edge Learning organizations and improve overall employee performance at several Fortune 500 organizations.

1998​

GE Capital International Services (GECIS) – Senior Training Officer & Training Lead.

Bikram started his career with GECIS in customer service operations for their ‘first non-GE’ client, Hanover Direct Inc. (HDI). Within six months, he was selected as the process trainer and promoted to Senior Training Officer. He traveled to Hanover, PA, to get further certified in Sales and Customer Service Training. He subsequently trained over 300 agents for HDI at GECIS, Gurgaon (India). In 2000, he was selected to head training for GE Commercial Direct and led a pilot team of exceptional agents for on-the-job training at the GE CDI headquarters in Atlanta, GA. During his tenure at GE, Dr. Singh received numerous laurels. GE sparked his passion for training, development, and performance improvement.

2001​

EXL Services – New Hire Training Partner

2002

Cadence – New Hire Training Partner

2003​

American Express – New Hire Training Partner

2003​

Wipro – Learning Consultant and Training Partner

2003​

Mphasis – Learning Consultant and Training Partner

2003​

Capital One Bank – Learning Consultant and Training Partner

2003​

Convergys – Learning Consultant and Training Partner

2003​

HCL – Learning Consultant and Training Partner

2004

Ameriprise Financial – Learning Consultant and Training Partner

Upcoming Train the Trainer

Certified BK One Professional Corporate Training Consultant.

Train the Trainer

06 / 14

2025

A global leader in Learning and Development & author of the bestselling book: “Training Trainers How to Train!”