Since 1996, I have trained over 50,000 professionals within the information technology (IT) and business process management (BPM) space on over 200 training programs related to organizational behavior, organizational development, and quality. I have also consulted several government and non-government organizations on numerous skills development initiatives. Topics include Communication skills and accent neutralization, sales, team management, learning skills, leadership, strategy, problem solving, decision making, project management, time management, stress management, creativity techniques, and career skills. Below is a comprehensive list of training programs, I have conducted for corporate employees in over 40 countries, across over 250 Fortune 500 companies:

Team Management

  • Management Skills
  • Improving Team Effectiveness
  • Team Dynamics
  • Effective Recruitment
  • Developing Your Team
  • Coaching Your Team
  • Motivating Your Team
  • Rewarding and Engaging People
  • Performance Management
  • Delegating Effectively
  • Managing Different Groups of Workers
  • Managing Different Types of Teams
  • Managing Around the World
  • Difficult Management Situations
  • Historic Management Theories

Strategy

  • Core Strategy Tools
  • Competitive Advantage
  • Strategic Options
  • Organization Design
  • Strategic Prioritization
  • Executing Strategy
  • Sourcing and Purchasing Strategy Processes
  • Marketing Strategy
  • Manufacturing and Operations
  • Quality Strategy

Project Management

  • Project Management Framework
  • Scheduling
  • Scope Management
  • Building Support for Your Projects
  • Communication
  • Project Improvement and Review

Customer Experience & Performance for Contact Center Professionals

  • Net Promoter Score (NPS) Improvement
  • Customer Satisfaction (CSAT) Improvement
  • Customer Experience (CX) Improvement
  • New Hire Training for Contact Centers
  • Contact Center Agent Performance Training

Communication Skills

  • Voice and Accent
  • Planning and Structuring
  • Communication in Person
  • Feedback
  • Meetings
  • Presentations
  • Communicating in Writing
  • Negotiation, Persuasion, and Influence
  • Difficult Communication Situations
  • Understanding Others Better
  • Email Writing
  • Native English (US/UK) Accent Neutralization
  • Native English (US/UK) Accent Adoption
  • Native English (US/UK) Accent Familiarization
  • From Phonemic to Phonetic

Problem Solving

  • General Problem Solving
  • Problem Solving Approaches
  • Finding the Cause of a Problem
  • Improving Business Processes
  • Diagram Based Tools

Time Management

  • General Time Management Tools
  • Prioritization
  • Scheduling
  • Time Management Challenges
  • Concentration and Focus
  • Goal Setting
  • Self Motivation

Professional Trainer Development

  • PRO-T (Professional Corporate Trainer Certification)
  • PRO-C (Professional Training Consultant Certification)
  • Train the Trainer - Beginner
  • Train the Trainer - Intermediate

Leadership Skills

  • General Leadership
  • Core Leadership Theories
  • Authentic Leadership
  • Ethical Leadership
  • Understanding Power
  • Leadership Styles
  • Emotional Intelligence
  • The Agile Leader
  • Trust and Optimism
  • Empathy and Humility
  • Action Centered Leadership
  • Transformational Leadership
  • Becoming a Leader
  • Young and Future Leadership
  • Crisis and Contingency Planning

Decision Making

  • Decision Making Models
  • Choosing Between Options
  • Deciding Whether to Go Ahead
  • Financial Decisions
  • Improving Decision Making
  • The Impact of Ethics and Values
  • Good Decision Making

Stress Management

  • Action Based Strategies
  • Perception Based Strategies
  • Coping Strategies
  • Managing Performance Stress
  • Anger Management
  • Happiness and Well Being
  • Relaxation and Sleep
  • Self Confidence and Self Esteem
  • Burnout