About me

 "What if, I could change the world of corporate training!" That was my goal when I left India's first business process outsourcing (BPO) company, GE Capital, as it's training leader, to start my own training company, BK One in 2002. One of the pioneers in the Indian BPO training domain, my name is Bikram, and I am presently enrolled in the full-time, residential Doctorate program in Learning Technologies (concentration in Workforce Learning and Performance) at the University of North Texas at Denton, Texas, USA.

Recipient of the prestigious Chief Learning Officer of the year award, and numerous other global training and leadership awards, I have consulted and trained more than half the Fortune 500 companies on over 200 HR-related training programs and performance improvement, particularly in the field of customer experience (CX) improvement for global contact centers. With almost 25 years’ experience in learning & development, corporate training, and performance improvement; I am the founder and CEO of BK One Learning, a global top 20 training outsourcing company, with over 8,000 trainers serving more than 400 Fortune 1000 companies across 43 countries; and widely considered an industry leader in  organizational training and development, global communication skills, customer experience improvement, and cross-cultural business process management.

Scholarly Works

During my tenure at the University of North Texas, while pursuing a doctorate in learning technologies & workforce learning and performance, I have written a sizable amount of academic papers in areas pertaining to my area of research, including cross-cultural learning and development, cross-cultural communication in multi-national contact centers, applied learning technologies, workforce performance, organizational theory, organizational development, organizational behavior, scale development, instruction design, and more.

I have been invited to present, as a keynote speaker, at the contact center industry's premier event - 'The Contact Center World's Next Generation Global Conference on CX and Contact Center Best Practices , February 2021'. In addition, I have presented at many other conferences on topics including, cross-cultural training for contact center employees, customer experience improvement, impact of accent on communication, Bikram's model of intonation, and training strategies for the Indian and Philippines (BPM) industry.

In 2016, I was invited by the Young Jewish Professionals (YJP), New York to speak in front of over 200 Fortune 1,000 CEOs on the state of the global training outsourcing industry and my experience in developing learning academies.

Corporate Training

Since 1996, I have trained over 50,000 professionals within the information technology (IT) and business process management (BPM) industries on over 200 programs related to organizational behavior, organizational development, and quality. Topics include: Communication skills and accent neutralization, sales, team management, learning skills, leadership, strategy, problem solving, decision making, project management, time management, stress management, creativity techniques, and career skills.

In addition, I have trained and certified over 7,000 corporate training consultants on the Pro-T, an award winning trainer training and certification program, designed and developed by me. Widely regarded as a pioneer in the BPM training industry, I have received numerous awards and recognition over the years, including Nasscom India's Chief Learning Officer of the Year, Contact Center World's Training Leader of the year, Asian Association of Corporate Trainers (AACT) top training leader of Asia award, and many more. As founder and CEO of BK One Learning, I have led BK One Learning to become a leader in the BPM training outsourcing space, and win numerous accolades, including getting selected to the prestigious global top 12 training outsourcing companies' watch list for the years 2011 and 2012 by TrainingIndustry.com.